Terms & Conditions

Last updated: September 15, 2026

Effective date: October 1, 2026

2.1 Acceptance

These Terms & Conditions (“Terms”) govern access to and use of the BagyesRUSH website, mobile application, messaging functions, ordering functions, vendor tools, rider tools, and related services (together, the “Platform”). By creating an account, placing an order, listing a business, accepting a delivery, or using the Platform, you agree to these Terms and the Privacy, Refund, Cookie, and Delivery Policies. If you use BagyesRUSH on behalf of a vendor or other organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the Platform.

2.2 Platform role

BagyesRUSH provides technology, marketplace, communications, dispatch, tracking, and administrative services. A food vendor is generally responsible for the food, menu accuracy, ingredients, preparation, packaging, food safety, pricing, availability, and legal compliance of its products. A rider is responsible for carrying out an accepted delivery safely and in accordance with applicable law and the rider agreement. BagyesRUSH may coordinate these parties but does not automatically become the seller of food or the owner of a parcel.

The specific contractual relationship for a food order or parcel may therefore include the customer or sender, the relevant vendor, the rider, and BagyesRUSH. Nothing in these Terms removes a right or remedy that cannot lawfully be excluded.

2.3 Eligibility and accounts

You must provide accurate and current information, maintain the security of your account, and promptly update information that changes. You must not share an account, impersonate another person, create an account by automated means, or use another person’s payment method without authorization.

BagyesRUSH may require identity, age, business, vehicle, licence, insurance, payment, or other verification. We may suspend or close an account where information is false, verification fails, risk is unacceptable, or the account is used in breach of these Terms or applicable law.

2.4 Customer and sender responsibilities

You must provide an accurate phone number, pickup or delivery address, recipient details, access instructions, and relevant information about a parcel. You must be available to receive an order and must not direct a rider to an unsafe or unlawful location.

You must check an order promptly on delivery and report missing, damaged, incorrect, unsafe, or unauthorized items through the Platform or support contact as soon as reasonably possible. You must not abuse refund processes, harass or threaten vendors or riders, submit fraudulent claims, or use the Platform to arrange unlawful conduct.

2.5 Vendor responsibilities

A vendor must provide accurate business, menu, price, allergen, availability, preparation-time, and operating information. The vendor must hold and maintain all licences, permits, registrations, food-safety controls, tax registrations, insurance, and approvals required for its business.

The vendor is responsible for accepting or rejecting orders promptly, preparing orders as described, using suitable packaging, identifying relevant allergens or dietary information where required, and handing the correct order to the rider. A vendor must not substitute items, increase a price, or add a charge without the customer’s authorization or a lawful and clearly disclosed process.

BagyesRUSH may remove listings, limit availability, delay settlement, or suspend a vendor where there is a safety, fraud, quality, legal, or contractual concern.

2.6 Rider responsibilities

A rider must satisfy BagyesRUSH’s onboarding requirements and maintain any licence, permit, vehicle registration, insurance, equipment, and safety qualification required by law or the rider agreement. A rider must use reasonable care, follow lawful delivery instructions, protect food and parcels from contamination or damage, keep order information confidential, and communicate respectfully.

A rider must not open, consume, substitute, divert, or retain an order or parcel; carry prohibited items; misuse customer information; carry unauthorized passengers where prohibited; operate while impaired; or falsify a delivery status or proof of delivery.

Unless a separate written agreement states otherwise and applicable law permits it, rider classification and remuneration are governed by the applicable rider agreement and mandatory law. Nothing in these Terms is intended to misclassify a worker or waive a statutory employment or labour right.

2.7 Orders, prices, and payment

A displayed listing is an invitation to order, not a guarantee of availability. An order is accepted only when the Platform or vendor confirms it. Prices, taxes, service charges, delivery fees, tips, discounts, and other charges will be shown as clearly as reasonably practicable before confirmation. Prices may change before an order is placed.

BagyesRUSH may use cash on delivery and mobile-money payment methods, including supported Ghanaian providers. A payment provider may apply its own terms. You authorize the selected payment method for the confirmed amount and any properly disclosed adjustment. Cash must be paid in the required amount upon delivery. Failed, reversed, or disputed payments may result in cancellation, collection activity, account restrictions, or other lawful remedies.

2.8 Communications and messaging

The Platform may provide order-specific messaging between customers, vendors, and riders. Messages must be limited to the order and must not include unlawful threats, harassment, discriminatory content, sexual content, malicious links, or unnecessary sensitive information. Do not exchange payment credentials or attempt to move a Platform transaction off-platform to avoid fees or safety controls.

We may review, retain, or disclose order communications as described in the Privacy Policy for service, safety, fraud prevention, and dispute resolution.

2.9 Intellectual property

The Platform, software, trademarks, designs, text, graphics, and BagyesRUSH branding belong to BagyesRUSH or its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose. You must not copy, reverse engineer, scrape, frame, resell, interfere with, or create derivative works from the Platform except where applicable law does not permit that restriction.

You retain ownership of content you submit. You grant BagyesRUSH a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, display, and use that content as necessary to operate, improve, promote, and secure the Platform, subject to the Privacy Policy and applicable law.

2.10 Ratings and reviews

Ratings and reviews must be honest, relevant, lawful, and based on a genuine interaction. BagyesRUSH may moderate, remove, or decline to publish content that is false, abusive, discriminatory, private, unlawful, or unrelated to the service.

2.11 Availability and third-party services

The Platform may be unavailable because of maintenance, connectivity, weather, emergencies, vendor closure, rider availability, payment-provider issues, or events outside our reasonable control. We do not guarantee uninterrupted availability, exact delivery times, continuous tracking, or that every vendor or rider will be available.

Maps, payment services, telecommunications, app stores, and other third-party services may have separate terms and privacy practices. BagyesRUSH is not responsible for an independent third party’s acts or omissions except as required by law.

2.12 Suspension and termination

You may stop using the Platform at any time. BagyesRUSH may suspend, restrict, or terminate access for breach, fraud, safety concerns, non-payment, unlawful activity, misuse of personal data, or operational reasons. We will provide notice where practicable, but immediate action may be necessary to protect people, property, or the Platform.

Terms that by their nature should survive termination, including payment obligations, intellectual property, confidentiality, dispute provisions, liability limits, and accrued rights, will continue.

2.13 Liability and indemnity

To the maximum extent permitted by applicable law, BagyesRUSH will not be liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, data, goodwill, or business opportunity arising from use of the Platform. Nothing excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, a statutory consumer right, or another liability that cannot lawfully be excluded.

Subject to the preceding paragraph and mandatory law, BagyesRUSH’s aggregate liability relating to a particular order or transaction will not exceed the amount paid to BagyesRUSH for that order or transaction, or [insert alternative lawful cap after legal review]. This limit does not determine a vendor’s or rider’s responsibility for their own acts.

You agree to reimburse BagyesRUSH for reasonable losses, claims, costs, and expenses arising from your breach of these Terms, unlawful conduct, fraud, or infringement of another person’s rights, except to the extent caused by BagyesRUSH’s own fault.

2.14 Governing law and disputes

These Terms are governed by the laws of Ghana, subject to mandatory consumer, employment, privacy, and other rights that apply to you. The courts of Ghana, with venue in [Accra or other agreed venue], will have jurisdiction unless the parties agree to another lawful dispute-resolution process. Before filing a formal claim, the parties should first attempt in good faith to resolve the matter through BagyesRUSH support at Info@bagyesrushdelivery.com or WhatsApp 0549760079. This informal step does not prevent a person from contacting a regulator or exercising a mandatory legal right.

2.15 Changes and contact

BagyesRUSH may update these Terms by posting a revised version and changing the date above. Material changes will be communicated through the Platform or by another reasonable method. Continued use after the effective date means you accept the revised Terms, subject to any consent required by law.

Questions should be sent to Info@bagyesrushdelivery.com or by WhatsApp at 0549760079, or through www.bagyesrushdelivery.com/contact.