Legal

Privacy Policy

Last updated: September 15, 2026

This page is placeholder content pending review by a qualified legal professional. It should not be treated as final legal advice or a binding agreement.

Effective date: October 1, 2026

1.1 Who we are

BagyesRUSH Delivery, trading as BagyesRUSH (“BagyesRUSH,” “we,” “us,” or “our”), operates a technology platform that connects customers, food vendors, parcel senders, and delivery riders in Ghana. The platform may allow customers to order food, send parcels, communicate with vendors or riders, pay by cash or mobile money, and track orders. Vendors may list businesses, manage menus and orders, and receive earnings information. Rider functionality may be introduced progressively. For this policy, “you” means a visitor, customer, vendor representative, parcel sender, recipient, rider, applicant, or other person whose information we process.

The data controller is:

Legal name
Identification number
Address
Privacy contact

1.2 Information we collect

We collect information that is necessary to provide, secure, improve, and administer the platform. Depending on how you use BagyesRUSH, this may include:

Account and identity information. This may include your name, phone number, email address, password or authentication details, profile photo, preferred language, role, vendor business information, rider application information, identity-verification information, and communications with us.

Order, delivery, and transaction information. This may include order details, food or parcel descriptions, pickup and delivery addresses, recipient details, delivery instructions, order value, fees, payment status, tips, refunds, cancellations, proof of delivery, ratings, and support records.

Location information. With appropriate permission and controls, we may collect precise or approximate location information from your device. We use it to show nearby vendors, estimate delivery times, support dispatch, provide tracking, prevent fraud, and help a rider find the pickup or delivery point. You may disable device-level location permissions, but some platform functions may not work correctly.

Payment information. We may receive payment method, mobile-money transaction, authorization, and payment-status information from payment providers. Unless expressly stated otherwise, BagyesRUSH does not intend to store full payment-card numbers. Payment providers may process information under their own privacy notices.

Device, technical, and usage information. This may include IP address, device type, operating system, application version, browser type, identifiers, crash reports, approximate location derived from IP address, pages viewed, features used, timestamps, and referral information.

Messages and content. If you use in-app order messaging, we may process messages, photos, delivery instructions, location pins, complaints, ratings, reviews, and other content submitted through the platform. Order-related messages may be retained for service, safety, dispute-resolution, and fraud-prevention purposes.

Vendor and rider information. Vendors may provide business registration, food-safety or operating information, menus, prices, bank or mobile-money settlement details, tax information, staff information, and compliance documents. Riders may provide identity, contact, vehicle, licence, insurance, banking or mobile-money, emergency-contact, background-check, training, availability, and performance information, as permitted by law and applicable contractual arrangements.

1.3 How we use information

We may process information to:

create and administer accounts;
connect customers with vendors and riders;
receive, confirm, prepare, dispatch, track, and complete orders and parcel deliveries;
process payments, settlements, refunds, credits, tips, and fraud checks;
provide customer support and resolve disputes;
send service messages, delivery updates, security alerts, and administrative notices;
send marketing communications where permitted and where required consent has been obtained;
personalize listings and improve platform performance;
verify vendors, riders, payment activity, and account security;
detect, investigate, and prevent fraud, abuse, unsafe conduct, unlawful activity, and policy violations;
comply with court orders, regulators, tax requirements, lawful requests, and other legal obligations;
enforce our agreements and protect the rights, safety, and property of BagyesRUSH, users, vendors, riders, and the public; and
create aggregated or de-identified analytics that do not reasonably identify an individual.

1.4 Legal basis and permissions

We process information on one or more of the following bases, as applicable under Ghanaian law: performance of a contract or steps requested before a contract; compliance with a legal obligation; consent; protection of vital interests; and legitimate business interests that are not overridden by applicable law.

1.5 How information is shared

We share only information reasonably needed for the relevant purpose. For example, a vendor may receive order details needed to prepare food; a rider may receive pickup, delivery, recipient, and contact details needed to complete a delivery; and a customer may receive vendor and rider information needed to understand the order.

We may also share information with payment processors, mapping and communications providers, hosting and analytics providers, identity-verification or fraud-prevention providers, professional advisers, insurers, regulators, law-enforcement authorities, and a successor in a merger, restructuring, financing, or sale of relevant assets. Service providers must handle information under appropriate contractual and security controls.

We do not sell personal information for money. We may share de-identified or aggregated statistics for legitimate business purposes.

1.6 Retention

We keep information only for as long as reasonably necessary for the purposes described in this policy, including account administration, customer support, financial reconciliation, fraud prevention, legal claims, tax and regulatory obligations, and enforcement of our agreements. Retention periods may differ by category. We will delete, anonymize, or securely isolate information when it is no longer needed, subject to lawful exceptions.

1.7 Security

We use reasonable technical and organizational safeguards appropriate to the risk, such as access controls, authentication, encryption where appropriate, logging, backups, vendor controls, and staff procedures. No system or transmission is completely secure. You must keep your login details confidential and promptly report suspected unauthorized access.

1.8 Your rights and choices

Subject to applicable law and verification of your identity, you may request access to, correction of, or deletion of personal information; object to or request restriction of certain processing; withdraw consent; request information about our processing; and complain to the relevant Ghanaian data-protection authority. Some requests may be limited where we must retain information for legal, security, fraud-prevention, or dispute-resolution reasons.

To exercise a right, contact Info@bagyesrushdelivery.com with the subject “Privacy Request.”

We may ask for reasonable information to verify the request. We aim to respond within the period required by applicable law.

1.9 Children

The platform is not directed to children who cannot lawfully consent to data processing. A person may use BagyesRUSH only where they are legally able to enter the relevant agreement or have the required permission from a parent or guardian. If you believe a child has provided information improperly, contact us.

1.10 Changes and contact

We may update this policy to reflect changes in the platform, law, or processing practices. We will post the updated version and revise the “Last updated” date. Material changes may be communicated through the application or by email where appropriate.

Privacy questions and requests should be sent to Info@bagyesrushdelivery.com or by WhatsApp at 0549760079, or through www.bagyesrushdelivery.com/contact.